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50 Activities for Achieving Excellent Customer Service

$150.00

Availability: Usually ships in 3-5 business days. (If delayed we will contact you via email.)

SKU: 50CS Categories: , , Tag:

Description

Deliver high-impact customer service training that makes a difference. Teach your representatives how to create memorable customer experiences and meet changing customer demands by telephone, via the Web, and face-to-face.
This practical guide walks you through all the steps and makes it look easy– whether you’re a new, seasoned, full-time, or occasional trainer. Inside you’ll find 50 ready-made, proven activities that require less than an hour to complete. This a treasure chest of tools for teaching employees how to

  • remain professional under adverse conditions,
  • keep moods from influencing customer communication,
  • listen to customers, work with associates and co-workers,
  • solve problems,
  • learn from embarrassing moments, and much more.

Also included:

  • CD Documenter provides a template to develop your own library of documented customer service activities
  • complimentary copy of the book Excuses, Excuses, Excuses — For Not Delivering Excellent Customer service — And What Should Happen!

Product format: Resource Binder, 275 pages
Duration: Half an hour to 1 1/2 hours
Authors:  Darryl S. Doane and Rose D. Sloat
 

Additional information

Weight 0.125 lbs
Dimensions 1.25 × 10.00 × 13.00 in

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