TALK LIKE A LEADER

The average person speaks up to 16,000 words per day. Are your words meaningful or meaningless? A PBS Benchmark study based on the following statements indicates just how much better best-of-the-best organizations compare when it comes to communication:

“Communication flows effectively from upper management to employees.” The best-of-the-best exceeded the benchmark by 13 percent.

“When good or bad things happen at my company, employees hear about it in a timely manner.” The best-of-the-best exceeded the benchmark by 17 percent.

“My supervisor/manager keeps us informed about our organization’s plans.” The best-of-the-best exceeded the benchmark by 14 percent.

“Managers and supervisors in my organization seek the opinions and thoughts of the employees who work here.” The best-of-the-best exceeded the benchmark by 16 percent.

“I am clear on my organization’s goal and future direction.” The best-of-the-best exceeded the benchmark by 15 percent.

Clearly, the best-of-the-best organizations excel at communicating with their employees. But how do you know which messages are most important for leaders to communicate? There are a multitude of specific messages to communicate but they can be organized into four general categories:

1. “I have a vision for the organization.”
2. “I have the skills to carry out that vision.”
3. “I know and care about you.”
4. “I want to help you.”

• Discover key communication phrases that express your vision and competence.
• Learn key communication phrases that reinforce your relationships and support of others.
• Explore ways to demonstrate accountability and insist on it in others.
• Learn how to deliver constructive criticism effectively.
• Understand how to show appreciation and offer meaningful praise to others.

• Inspire enthusiasm in employees by expressing passion, using inclusive phrases, indicating personal benefits, and showing support.
• Increase productivity and concentration by connecting individual performance with company progress and demonstrating credibility.
• Minimize miscommunication and delays in productivity by speaking and acting decisively.
• Communicate bad news in a way that reduces the chance for negative backlash and encourages understanding.
• Encourage company progression by taking accountability for your actions and asking probing questions.
• Improve working relationships and mutual respect by remaining attentive to employees’ personal circumstances, building trust, and showing sincerity.

Leaders who want to inspire enthusiasm in employees by expressing passion, using inclusive phrases, indicating personal benefits, and showing support.

The training can be completed in one of three ways:
1. Public Workshop
2. On-Site with one of our facilitators
3. Customizable- This workshop can be customized based on the unique needs of your organization. Contact us today at 832-234-4207 for a total-cost proposal based on your specific needs.